CRM

SugarCRM keeps you closer to your customers

ITworld staff — Tue, 25 Nov 2008 15:28:15 -0500

In trying economic times, it's critical to keep your business in close contact with customers. CRM applications such as SugarCRM help ensure that your sales stay on track.

Gartner: Open source in every business within 12 months

ITworld staff — Mon, 17 Nov 2008 11:28:34 -0500

New research from Gartner highlights how pervasive open source software has become, with 85 percent of companies currently using it and the remaining 15 percent expecting to in the next 12 months.

Microsoft offering zero-percent financing for ERP, CRM

ITworld staff — Thu, 13 Nov 2008 14:13:30 -0500

Hoping to spark sales as companies put the squeeze on capital spending, Microsoft said Thursday that new customers of its Dynamics ERP and CRM can apply for zero-percent, 36-month financing.

Obama, Technology and Customer Service

bruce dresser — Tue, 11 Nov 2008 12:10:59 -0500

In advance of Obama’s election victory, it was clear that the US (and global) economies would be in trouble for a while. Whoever would become President-elect, one lingering consequence would be the need for companies in most all sectors of the economy to reduce capital expenditures.

Salesforce Reveals Details on Next Major CRM Upgrade

ITworld staff — Fri, 07 Nov 2008 14:00:58 -0500

Salesforce.com Tuesday detailed the upcoming "Winter '09" release of its core customer relationship management (CRM) software product.

On-Demand CRM market to reach $3.8 billion by 2013

ExecutiveBrief — Fri, 07 Nov 2008 08:20:48 -0500

On-demand CRM model will enjoy double-digit growth rates in the next five years, but investors and users will start getting disappointed with this growth if there is no payoff, says Datamonitor.

The Provident Bank Realizes Dramatic Customer Service Improvements Using Echopass Advanced Call Center Service

bruce dresser — Thu, 06 Nov 2008 13:56:05 -0500

Background. For a banking institution founded nearly 170 years ago, The Provident Bank of New Jersey is already modern in its approach to customer service. Its corporate slogan, “Hassle-free banking for busy people®,” summarizes its philosophy of removing obstacles and ensuring fast, accurate, and professional customer encounters.

CRM Career Outlook

efairleigh — Wed, 05 Nov 2008 12:40:35 -0500

Companies will likely be making conservative bets over the near term when it comes to hiring CRM consultants. CRM consultants will be in need, especially as companies attempt to get more from the systems they already have. However, more than ever, consultants will need to prove ROI.

New CRM company bets on Mac

ITworld staff — Mon, 03 Nov 2008 17:04:08 -0500

A startup called Ntractive believes so strongly in the growth of Macintosh use among businesses that it has based its CRM (customer relationship management) product on Apple technologies.

What to ask before saying yes to SaaS, cloud computing

ITworld staff — Thu, 30 Oct 2008 09:18:59 -0400

In a down economy with slashed IT budgets, when there's no tolerance for 18-month software implementations and the price tags of on-premise software are not falling, SaaS and cloud computing offerings are very attractive indeed.